What happens if I receive a reply in a campaign?

When a lead replies to a campaign, ReachBoost automatically adds the reply to your Unified Inbox. AI also assigns a lead stage based on the reply.

Automatic lead stages

ReachBoost analyzes the reply and assigns one of the following lead stages:

• Not Interested
• Engaged
• Interested
• Hot Lead

This helps you quickly understand how interested the lead is. More information about lead stages here.

Find the reply

Step 1 - Open the Unified Inbox
Click Unified Inbox in the left sidebar.

Step 2 - Find the conversation
The reply and the automatically assigned lead stage will appear in the lead's conversation.

View replies for an agency client

If you use the agency portal, open the correct client workspace first. Click Unified Inbox in the left sidebar to view the replies and lead stages for that client.

Note: Always check that you are in the correct client workspace before reviewing campaign replies.

Updated on: 23/07/2026