Use this article if leads are failing to import, importing with missing data, or not showing up after an import.

Symptom: CSV upload fails or shows an error

Check 1 — Is the file format correct?

ReachBoost only accepts .csv files. If you saved your file as .xlsx or .xls, it will fail.

Fix: In Google Sheets, go to File → Download → CSV (.csv, current sheet). In Excel, go to Save As and select CSV UTF-8.

Check 2 — Is the linkedin_profile_url column present and spelled correctly?

This column is required. If it is missing or the header is spelled differently (e.g. LinkedIn URL, linkedin_url, profile_url), the import will fail or produce 0 results.

Fix: Open your CSV in a text editor or spreadsheet and confirm the header is exactly: linkedin_profile_url (lowercase, with underscore).

Check 3 — Are the LinkedIn URLs valid?

Each URL must be a full LinkedIn profile URL in the format: https://www.linkedin.com/in/username

Short URLs, company page URLs, or blank cells in the linkedin_profile_url column will cause those rows to be skipped.

Symptom: Import completes but fewer leads appear than expected

Most likely cause: Some rows were skipped due to invalid or duplicate LinkedIn URLs.

Fix:

1.      Check your CSV for blank cells in the linkedin_url column
2.      Check for duplicate URLs — each profile URL should only appear once
3.      Check that all URLs start with https://www.linkedin.com/in/ (not http:// or a shortened link)
4.      Re-export from your source tool and re-upload after cleaning the data

Symptom: Leads imported but names show as blank

Most likely cause: The first_name and last_name columns are missing or have different header names.

Fix: Rename the columns in your CSV to match exactly: first_name and last_name. Re-upload the file.

Symptom: Names and text show garbled characters (e.g. é instead of é)

Most likely cause: The CSV is not UTF-8 encoded.

Fix:

·        In Google Sheets: re-download as CSV (it is always UTF-8)

·        In Excel: Save As → CSV UTF-8 (with BOM) — select this specific option, not the standard CSV option

Symptom: LinkedIn search import returns 0 leads or fewer than expected

Check 1 — Is the URL a live search URL?

Copy the URL directly from the browser address bar after running a search. Do not use a saved search URL from Sales Navigator — these have a different format and must be converted to a regular search first.

Check 2 — Is the LinkedIn account connected and warmed up?

ReachBoost needs an active LinkedIn session to pull search results. If the account is disconnected, the import will fail.

Fix: Go to LinkedIn accounts and confirm the account is Connected. Reconnect if needed, then try the import again.

Check 3 — Did LinkedIn return results for this search?

If your search filters are too narrow, LinkedIn may return very few results. Broaden the filters and try again.

Symptom: API import is not pushing leads into the campaign

See Import leads via API or integration (link to article 06) — specifically the "If it didn't work" checklist at the end of that article.

If none of the above worked

Contact support and include:

·        The import method you used (CSV / LinkedIn search / API)

·        If CSV: attach the file or share the first 5 rows (remove any sensitive data)

·        If LinkedIn search: share the URL you used

·        The error message shown (screenshot if possible)

·        Your Workspace UUID (found in Integrations → API keys)

Updated on: 09/06/2026