Use this article if your LinkedIn account is showing as Disconnected, failing to connect, or not sending after being connected.

Symptom: Account shows "Disconnected" after it was previously connected

Most likely cause: LinkedIn ended the session — this happens when LinkedIn detects unusual activity, when you log in from a new location, or when the session simply expires.

Fix:

1.      Go to LinkedIn accounts in the left sidebar
2.      Find the disconnected account and click View Details
3.      Click Reconnect (or re-enter your credentials if prompted)
4.      Complete any 2FA or verification step LinkedIn requires
5.      Check that the status returns to Connected

Symptom: Connection fails during setup — "Invalid credentials"

Most likely cause: Wrong email or password entered, or your LinkedIn password was recently changed.

Fix:

6.      Open LinkedIn in a separate browser tab and log in manually to confirm your credentials work
7.      If login fails, reset your LinkedIn password first
8.      Once you can log in to LinkedIn manually, return to ReachBoost and try connecting again

Symptom: Connection fails during setup — stuck on 2FA step

Most likely cause: The 2FA code expired before you entered it, or the code was sent to the wrong device.

Fix:

9.      Close the connection window in ReachBoost
10. Go back to LinkedIn accounts and start the connection process again from the beginning
11. When the 2FA code arrives, enter it immediately — codes expire within 60 seconds
12. If you are not receiving codes, check your LinkedIn security settings (phone number or authenticator app is correctly set up)

**Note: **If LinkedIn says it sent an in-app notification but you did not receive one, this can happen when the LinkedIn app is installed on multiple devices - the notification may have gone to a different device. Check all devices where LinkedIn is installed. If you still cannot receive the notification, contact support and we can help set up an alternative 2FA method for your account.

Symptom: Account connects but immediately disconnects again

Most likely cause: LinkedIn has flagged the account for suspicious activity or requires identity verification.

Fix:

13. Log in to LinkedIn directly in your browser
14. Check for any security notifications or verification requests on the LinkedIn homepage or in your notifications
15. Complete any verification steps LinkedIn asks for (phone verification, identity check)
16. Once LinkedIn shows no warnings, reconnect the account in ReachBoost
17. After reconnecting, pause all campaigns on this account for 24–48 hours before restarting

Tip: To increase security and avoid triggering LinkedIn's unusual activity prompt, enable 2FA on your LinkedIn account (Settings & Privacy → Sign in & security → Two-step verification).

Symptom: Account is Connected but not sending anything

This is covered in the Campaign not sending troubleshooting article. Go here: Campaign not sending (Troubleshooting) (link to article 11)

If none of the above worked

Contact support and include:

·        The email address of the LinkedIn account you are trying to connect

·        A screenshot of any error message shown

·        Your Workspace UUID (found in Integrations → API keys)

Updated on: 09/06/2026